Responsible Gaming
Gaming Should Be Entertainment, Not Income
At Cooper's Way, we believe that online pokies and casino gaming should be enjoyed as entertainment only. Gambling should never be viewed as a way to earn money, pay bills, or solve financial problems. Please gamble responsibly and within your means.
If you find yourself struggling to control your gambling habits, support is available.
Age Verification
In Australia, you must be at least 18 years of age to participate in online gambling and pokies. Cooper's Way is committed to preventing underage gambling. We verify the age of all players during registration.
If you are under 18, please do not attempt to access our services. Parents and guardians should monitor their children's online activities to ensure they are not accessing gambling sites.
Warning Signs of Problem Gambling
Do you recognise any of the following warning signs in your own gambling behaviour? If so, it may be time to seek help:
- Chasing losses by gambling with more money to recover what you've lost
- Gambling with increasing amounts of money to get the same level of excitement
- Spending more time gambling than intended
- Thinking about gambling constantly, even when not playing
- Hiding your gambling activities or the amount you've spent from family and friends
- Lying about how much time or money you've spent on gambling
- Feeling anxious, irritable, or restless when trying to reduce gambling
- Borrowing money to fund your gambling
- Neglecting work, school, family, or hobbies due to gambling
- Continuing to gamble despite negative financial, emotional, or social consequences
- Feeling unable to stop or control your gambling urges
If you've identified with any of these signs, please reach out for support immediately.
Self-Help Tools & Features
Cooper's Way provides several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount you're willing to deposit per day, week, or month. Once this limit is reached, you cannot deposit further funds until the period resets.
- Loss Limits: Set a maximum amount of losses you're prepared to accept. If you reach this limit, your account will be restricted from further play.
- Reality Checks: Enable regular pop-up notifications during gaming sessions to remind you how long you've been playing and how much you've spent.
- Time-Out (Cool-Off Period): Take a break from gambling for a set period (hours, days, or weeks) while maintaining access to your account information.
- Self-Exclusion: Permanently or temporarily block your account from accessing Cooper's Way services. During a self-exclusion period, you will not be able to access your account or deposit funds.
To activate any of these features, log into your account or contact our support team. These tools are free and available to all players.
Support Organisations & Resources
If you're experiencing problems with gambling, professional help is available. The following organisations provide confidential support, counselling, and treatment options:
Australia
- Gambling Help Online – Free and confidential support for anyone concerned about their gambling or that of a family member.
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (24 hours, 7 days a week) - Gambler's Help – Counselling and support services across Victoria, New South Wales, Queensland, South Australia, Western Australia, and the Northern Territory.
Phone: 1800 858 858 - Lifeline Australia – Crisis support and suicide prevention (also available for gambling-related distress).
Phone: 13 11 14 (24 hours, 7 days a week)
International Support
- GamCare (United Kingdom) – Counselling, support groups, and information for problem gamblers.
Website: www.gamcare.org.uk - GamStop (United Kingdom) – National self-exclusion scheme across all licensed gambling operators.
Website: www.gamstop.co.uk - Responsible Gambling Council (Canada) – Resources, support, and information for problem gambling.
Website: www.responsiblegambling.org - National Council on Problem Gambling (United States) – Confidential helpline and resources.
Website: www.ncpgambling.org
Helpline: 1-800-522-4700 - Bundeszentrale für gesundheitliche Aufklärung (Germany) – Information and resources on problem gambling in German-speaking countries.
Website: www.bzga.de
If You Need Help, Reach Out Today
Problem gambling is treatable, and recovery is possible. If you or someone you know is struggling with gambling, please don't hesitate to seek professional support. The organisations listed above offer free, confidential, and non-judgmental assistance.
You are not alone. Reach out to Gambling Help Online at 1800 858 858 or visit www.gamblinghelponline.org.au to speak with a counsellor today.
For immediate crisis support, contact Lifeline Australia on 13 11 14.
Our Commitment
Cooper's Way is committed to promoting responsible gaming and protecting the wellbeing of our players. We support all applicable Australian gambling laws and regulations, and we work continuously to provide a safe and enjoyable gaming environment. If you have concerns about our services or require further assistance, please contact our support team.